By reading these Terms and Conditions you/the client is in agreement with them.

We at Face Salon Ltd expect you to check the hair in its original packaging BEFORE the hair is removed from its original packaging. Face Salon Ltd will not be responsible for any claim, refund AFTER the hair has been removed or tampered with. ONLY if the hair is manufactured wrongly we will give 7 days for the client to return the product in its original packaging untampered with and subject to the supplier.

Terms & Conditions

our appointment especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 48 hours in advance. Our cancellation policy is strictly 48 hours for all guests. If we don’t receive 48 hours’ notice to cancel, your appointment then we may miss the opportunity to fill the space and guests on our waiting list miss the chance to come and see us. If we don‘t receive 48 hours’ notice to cancel your appointment then unfortunately we need to make a 50% charge for this missed appointment.

A 100% charge will be made for no-show appointments. All returning guests who failed to attend an appointment will have to pay their outstanding  balance and pre-pay in full for their next appointment.

We completely understand that things can happen at the last minute and can assure you that we will be sympathetic.

Guest who have not had a hair cut or colour service before, at Face Salon Ltd, or have not had a colour service for over 3 months at Face Salon Ltd, must make arrangements for a complimentary consultation to be booked which will include a skin allergy test, this is to ensure you and your stylist can talk through what you would like us to achieve for you. Allergy tests must take place no later than 48 hours’ before a colour service appointment. A 50% non-refundable booking fee will be requested to secure your appointment. This booking fee will be used as part payment towards your service and non-refundable if you cancel within 48 hours’ of your appointment or no-show. Your booking fee is to secure hairdressing services and can’t be used towards retail purchases.

A mobile number and email address are helpful because we always email or text to remind you about your appointment to ensure you keep up-to-date with your appointment. Please let us know if you change your mobile number or email address so we always hare your current contact details on file at Face Salon Ltd.

The Management reserve the right to amend salon prices without prior notice at their own discretion. To cancel, please give us at least 48 hours’ notice. We reserve the right to charge a cancellation fee for any appointments not cancelled at least 48 hours before their booked appointment.

Our Terms & conditions are here for the client to read through prior to booking an appointment.

We at Face Salon Ltd thank you for your Co-operation, time and very much look forward to welcoming you.

Deposits

A £20 deposit is required when making an appointment (which will be deducted from the treatment price). Deposits are non-refundable.

Deposits can be transferred to a new booking if done 48 hours prior to your original appointment.